THE HEROIC METHOD CLIENT AGREEMENT
I, the reader (“The Client”), enter into this Agreement (“Agreement”) in connection with my participation in the private coaching program (the “Program”) developed and administered by Jeffrey W. Crumbine (“The Coach”) through Greenwich Life Coaching,® LLC.
Greenwich Life Coaching’s® Heroic Method® is a self-awareness transformative life coaching program that inspires and supports clients’ in achieving their goals, realizing their potential, and improving their life.
1. The Coach agrees to maintain the ethics and code of practice set by the International Coach Federation (ICF).
2. The Client is responsible for creating and implementing their own decisions, choices, actions and results. As such, The Client agrees that The Coach is not and will not be liable for any actions or inaction, or for any direct or indirect result of any services provided by The Coach. The Client understands coaching is not therapy and does not substitute for therapy, and does not prevent, cure, or treat any mental disorder or medical disease.
3. The Client understands that coaching is not to be used as a substitute for professional advice by legal, mental, medical or any other qualified professionals and will seek independent professional guidance for such matters. Coaching is a unique stand-alone service and NOT a substitute for any other service. If The Client is currently under the care of a mental health professional, The Coach highly recommends that The Client inform the mental health care provider that The Client is now utilizing private coaching. The Coach agrees to speak to The Client’s mental health care provider, free of charge, to ensure the absolute best care is being given to The Client.
4. The Client agrees to communicate honestly, be open to feedback and assistance and create the time and energy to participate fully in the program.
The Coach agrees to maintain a completely confidential client list. Members, both past and present, will never be referred to as "Clients" to the public by the Coach unless consent is provided by the Client. This coaching relationship, as well as all information (documented or verbal) that The Client shares with The Coach as part of this relationship, is bound to confidentiality by the ICF Code of Ethics. It is not considered a legally confidential relationship (like in Medicine or Law). The Coach is legally responsible to report any information to the police that would indicate The Client intends to do bodily harm to themselves or another person. The Client consents to The Coach sharing contact information with the International Coaching Federation for the purposes of logging coaching hours and any other documentation relating the International Coaching Federation for the purposes of credentialing, quality improvements, and/or audits. The Coach will not disclose The Client’s name as a reference without The Client’s consent. Confidential information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in The Client’s industry; (c) is obtained by The Coach from a third party, without breach of any obligation to The Client; (d) is independently developed by The Coach without use of or reference to The Client’s confidential information; or (e) that The Coach is required by law to disclose.
Memberships and Fees (2020):
Coaching will be charged according to membership level or package.
Legendary Level Member: $700/month entitles The Client to "unlimited" Sessions with The Coach subject to the Coach's availability with a maximum of 1 session/day. The Coach will be on call for coaching purposes via unlimited calls/texts/email 24/7 subject to The Coach's availability. Please see the “Correspondence” section for more details.
Epic Level: $600/month entitles The Client to 4 sessions/month and unlimited email and texting for coaching purposes during normal business hours. Please see the “Correspondence” section for more details.
Coaching Session: $150 entitles The Client to a one 60 minute session. These sessions may be used anytime within 1 month of purchase subject to The Coach's availability.
Introductory Call: This entitles The Client to 30 minutes of The Coach's time and all coaching within this conversation is also subject to this client agreement.
Economic Hardship, Pro-Bono Work, and Custom Plans:
The Coach reserves the right to charge whatever fees he deems appropriate for each individual client. One Client's rate has no bearing or relation to any other Client. Although confidential, should one Client discover the rate of another Client, no interpretation or insinuation should be made relative to their own plan.
Clients with Epic or Legendary memberships will be invoiced once/month according to their membership level. The Client will be billed for the upcoming month in advance, and without written notice of cancelation, will renew automatically every month. Coaching sessions are non-refundable (see below). All Day Trek, Coaching Sessions, Epic, and Legendary sessions adhere to the Cancellation/Re-Scheduling Policy below and are non-refundable.
All membership rates will be honored for 1 year. At the anniversary of the first billing period the rates will be adjusted to that year's rates. Membership rates are subject to change at anytime, but usually only change January 1st.
Referral Rewards Program:
Clients that refer anyone that signs up for a monthly membership will have their monthly fee reduced by $100 at the next billing period for each active referral. Should the referred member discontinue coaching, the referring member’s monthly fee will go back up $100. Multiple referrals will result in “stacked” discounts up to but not exceeding $600/month. Should the referring Client refer more than 6 active Clients a negative balance will NOT occur and no refunds or “kickbacks” will be allotted.
With the exception of the first session, the date and time of each coaching session will be determined a week in advance. PLEASE NOTE - it is the responsibility of The Client to ensure that all sessions are utilized. The Coach will not manage The Client’s schedule to ensure the maximum number of sessions are used nor ensure the sessions are used in an effective manner. If The Client cancels a session without rescheduling at the time of cancellation it is the responsibility of The Client to reconnect with The Coach to determine a different time. The Client will be charged their membership fee regardless of usage.
The Client agrees that it is The Client's responsibility to make every effort to follow through with planned coaching sessions. The Client must notify The Coach with an email (time stamped) 24 hours in advance of the scheduled calls in order to reschedule. For cancellations made in advance of 24 hours, every effort will be made to reschedule within the current week, but if this is not possible, the session will take place in the following week. Cancellations within 24 hours will not be rescheduled and will count toward Client’s monthly session allowance, Day Trek purchase, or Coaching Session purchase. Should The Coach need to re-schedule, 24 hours will be given in advance of the scheduled call. For cancellations made in advance of 24 hours every effort will be made to reschedule within the current week, but if this is not possible, the session will take place in the following week. Cancellations made by The Coach within 24 hours will be either rescheduled, a credit of one extra session will be applied toward the next month’s billing, or a monetary refund in the form of a check. The Client will have the choice of using the credited session or getting a refund, but must choose at time of cancelation. Clients with memberships have one month to use their 4 sessions or they will expire. Sessions will not transfer to the next month. Every effort will be made by The Coach to accommodate re-scheduled sessions, but this is not always possible and must be taken into consideration by The Client while scheduling their time.
Correspondence and the term "Unlimited":
The Coach will normally check email throughout the day. The Coach cannot guarantee immediate responses or availability to talk, but The Coach will make every effort to maintain a constant state of readiness for these clients, and if available, respond immediately between the hours of 9:00am and 5:00pm for Epic level members and 24/7 for Legendary level members. Text messaging and emailing for any purpose not related to scheduling will only be available for Epic and Legendary level members. The term "Unlimited" is used in a non-literal sense. Clients with Epic and Legendary memberships do not have the right to contact The Coach outside of what a normal person would consider appropriate. Obsessive or generally inconsiderate behavior as determined by The Coach will be grounds for termination of membership without refund of remaining sessions. "Unlimited" is meant to represent the concept that The Coach will not count and bill The Client for each contact outside of the scheduled formal sessions in the hopes of being as helpful as possible.
Either the Client or the Coach may terminate memberships at any time with one month’s written notice to prevent The Client from being billed for the next month. Pre-paid sessions will NOT be refundable should the Client wish to discontinue before using all said units. Should The Coach wish to terminate the relationship, unused units will be credited back to The Client in the form of a check.
Section 1. GENERAL TERMS.
I, The Client, understand that my participation in the Program is at my sole risk and that The Coach has not made any promises or commitments to me in connection with my participation in the Program other than to provide the private coaching session(s), handouts, resources, and tips, (collectively, the “Materials”).
I understand that I will not receive medical advice or treatment from The Coach, and that The Coach is not acting in the capacity of a doctor, psychologist, or other licensed or registered professional. The role of The Coach is not to diagnose, treat, or cure any disease, condition, or other physical or mental ailment, and nothing in connection with the Program is intended to be a substitute for professional medical advice, diagnosis, or treatment.
I understand that the Materials provided by The Coach in connection with the Program are provided for informational purposes only, and are not intended as medical advice or as a substitute for medical treatment.
I understand that I should always seek the advice of my personal healthcare professionals if I have any questions regarding my health or related to my participation in the Program. I understand that I should discuss any nutrition and lifestyle changes with my personal healthcare professionals, and should not discontinue any prescription medications without consulting with my personal healthcare professionals.
I, The Client, am at least 18 years of age. I am of sound mind and have all necessary legal authority to enter into this Agreement.
Section 2. RELEASE AND COVENANT NOT TO SUE.
I, The Client, expressly assume the risks associated with the Program, whether or not specified in this Agreement, including the risks associated with trying new foods or supplements, and the risks inherent in making nutrition and lifestyle changes. I expressly release, discharge, and hold harmless The Coach and his respective affiliates, and their respective officers, employees, and agents, from any and all liability, judgments, costs, interest, penalties, expenses, or causes of action, including attorney’s fees, whether known or unknown, of any nature whatsoever, relating to or arising out of my actions or participation in the Program. This release shall apply to any claim that any person claiming through me may have, or claim to have, against The Coach or his affiliates, or their respective officers, employees, or agents, relating to or arising out of my participation in the Program.
I do hereby, for myself, my heirs, executors, administrators, successors, beneficiaries, delegates and assigns, waive, release, hold harmless and forever discharge any and all rights, demands, and claims against The Coach and his affiliates, and their respective officers, employees and agents, from any and all claims, liabilities, obligations, promises, agreements, controversies, damages, remedies, actions, causes of action, suits, rights, demands, costs, losses, debts and expenses, including attorneys’ fees, of any nature whatsoever, arising out of or related to my participation in the Program.
I agree not to sue, file a grievance or an arbitration, or commence any other proceeding, administrative or judicial, against The Coach or his affiliates, or their respective officers, employees, or agents, in any court of law or equity, or before any administrative agency (public or private), arising out of or related to my participation in the Program.
I understand the implications of my release and covenant not to sue set forth in this Section II, and I do so voluntarily. I acknowledge that The Coach and his affiliates, and their respective officers, employees, and agents, have relied on my release and covenant not to sue set forth in this Section II and would be detrimentally affected if my release and covenant not to sue are not enforced.
Section 3. CONTENT OWNERSHIP.
I, The Client, acknowledge that the Materials and The Heroic Method® provided by The Coach in connection with the Program are owned by Greenwich Life Coaching, LLC. The Coach claims all property rights, including copyright, trademark, and other intellectual property rights, in the Materials and coaching methodology and I agree not to infringe on those rights. I agree not to copy the Materials or coaching methods, or any portion thereof, without the prior written consent from The Coach.
Section 4. MISCELLANEOUS.
I acknowledge that I have read this Agreement in its entirety and fully understand its terms. I understand that I am giving up important legal rights, including my right to sue. I acknowledge that becoming a client of Greenwich Life Coaching, LLC freely and voluntarily, to be a complete and unconditional release of all liability to the greatest extent allowed by law, as described in Section II of this Agreement. This Agreement shall be governed by and construed according to the laws of the State of Connecticut.
If any of this is unclear or is confusing, PLEASE consult with an attorney before engaging in a relationship with Greenwich Life Coaching, LLC.